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UT Package Lockers FAQ

All flat mail and packages transported via major carriers (i.e. USPS, UPS, FedEx, DHL, and Amazon) are received by central receiving at UT Mail Services. These items are scanned, sorted, and redistributed by UT Mail Services staff to departments and students. This reduces commercial traffic, increases pedestrian safety, and provides a sole source unit for package tracking.

Absolutely! Students will receive an email from UTK Mail Room (and text message if you opt in) informing you of a package pickup at one of three package locker locations accessible 24/7. Student mail can be retrieved from your mailbox in your assigned residence hall.

Although you may receive a delivery notification from one of these providers, it will not be ready for pickup until you receive a notification from UTK Mail Room. Visit UT Mail Services tracking system to track the delivery status of your package.

Contact UT Mail Services with the correct delivery information and we will attempt to correct upon receiving it.

No problem. Simply contact UT Mail Services and provide us your information and we’ll place a temporary hold on your shipment. See our Package Retention Policy for more details.

Unfortunately, the three package locker locations are for on-campus residential students only. If you have moved off campus, use your new shipping address, which will be delivered by the associated carrier.

All packages received by 1 p.m. will be available for pickup at one of the three package locker locations the same day. Packages received after 1 p.m. will be available for pickup the next morning.

All student packages must be delivered to one of the package locker locations or, in the case of oversized packages, medications, etc., will be delivered to the student’s residence hall.

Our package training software receives a daily data feed from UT Housing with all students assigned by residence hall. Each residence hall is assigned to a specific package locker location, so even if you move to a different residence hall, we’ll still be able to identify you in the system.

Any packages received for a student that no longer lives on campus will be returned to sender.

No. UT Mail Services does not have a process in place to properly refrigerate or store food related items.

Of course! This is another benefit of the package locker program. Once received by the carrier, UT Mail Services will deliver packages directly to the locker locations on Saturday. Available pickup times on Saturdays will depend on when UT Mail Services receives carrier deliveries.

Any oversized or irregular-shaped packages that are unable to be placed in a locker unit will be delivered to the student’s residence hall. The University Housing staff will have access to the same package tracking software to notify the student they have a package to pickup.

You can contact UT Mail Services at 865-974-6245 or and someone will be able to assist you from 7 a.m. to 6 p.m. Calls and emails received after 6 p.m. will be addressed the next business day.

You will receive a confirmation email that includes a QR code and pin number for each package you receive. Simply follow the instructions on the smart locker kiosk using each confirmation email you received.

Students with a disability can still retrieve packages from the lockers as long as they have registered with Student Disability Services (SDS) and give SDS permission to notify UT Mail Services. Packages will be placed in a locker that is accessible for the student. If the disability is such that a student is unable to retrieve a package from a locker, contact UT Mail Services at 865-974-6245.

All students living in residence halls will have 24/7 access to the locker locations and can use their VolCard or mobile ID at the card readers to gain access from the exterior of the building. View a map of package locker locations at

You need to contact UT Mail Services at 865-974-6245.

UT Mail Services will contact you to determine if you wish to accept or reject the package.

Yes, if you provide enough notice and the proper forwarding address, UT Mail Services will attempt to forward the package. Otherwise, it can be held if you are returning for spring semester, provided you have contacted UT Mail Services.